A sales Fanpage may have received hundreds or even thousands of messages after operating for a long time. However, most businesses tend to focus on acquiring new customers while not effectively utilizing the group of customers who have already proactively inboxed, asked for prices, or shown interest in their products.
Therefore, MKT Mess was developed by MKT Software Global to help businesses reorganize the customer base that has interacted with their Fanpage and deploy messaging campaigns more conveniently.
I. What is MKT Mess?
MKT Mess is a tool that supports extracting, managing, and sending messages to customers who have previously interacted with a Facebook Fanpage. The system allows users to connect Fanpages, synchronize customer lists, run messaging campaigns, and track message delivery results.
MKT Mess operates on a synchronized system, making it easier for users to manage and take care of Fanpage customers, including:
- MKT Mess Website: the place to manage Fanpages, customer lists, content, and messaging campaigns.
- MKT Mess Extension: a Chrome extension that helps identify Facebook sessions, synchronize data, and execute the messaging process on Facebook.
- MKT Mess API: responsible for storage, authentication, authorization, and coordinating data between the Web and the Extension.
II. Outstanding Features of MKT Mess
MKT Mess provides features that help businesses manage Fanpages, collect existing customer data, and run customer care campaigns for old customers on a single system.
1. Manage Multiple Facebook Fanpages at the Same Time
MKT Mess supports synchronizing multiple Fanpages under the same Facebook account. On the system, users can view the list of Pages being managed, the number of synchronized customers, and the connection status of each Page.
This is especially suitable for:
- Shops with multiple Fanpages for different product categories.
- Businesses that own multiple sales Pages.
- Marketing teams that need to operate and manage customer care across multiple Fanpages.
2. Collect Customers Who Have Previously Messaged the Fanpage
One of the core functions of MKT Mess is to help businesses re-engage customers who already exist on the Fanpage. Users can:
- Collect all customers who have previously messaged the fanpage, along with full information about the number of messages and interaction content.
- Filter old customers by message time and message read status.
- Label customers and filter by each label.
- Select individual customers or groups of customers that meet specific filtering conditions.
3. Automatically Send Messages to Existing Customers
With its automatic fanpage messaging feature, MKT Mess helps users reconnect with hundreds or thousands of old customers quickly with just a few clicks:
- Set the number of messages to send.
- Configure the interval between each message.
- Track progress in real time.
- Check the number of successful and failed messages.
- Cancel the campaign when necessary.
- View the reason for unsuccessful deliveries.
In addition, the tool supports both composing new content and using saved message templates, with no limit on images/videos attached to message content, helping sellers boost remarketing campaigns more effectively:
III. Benefits of Using MKT Mess
So, what difficulties does MKT Mess solve when it comes to Fanpage customer care? Below are the benefits of using this Facebook marketing tool:
| Common Challenges | How MKT Mess Helps Solve Them |
|---|---|
| Customers are scattered across thousands of old conversations | Synchronizes customers who have previously interacted or appeared in the inbox of each Fanpage |
| Managing multiple Fanpages makes it difficult to know how many customers each Page has | Displays the list of Pages and the number of synchronized customers on each Page |
| Wanting to find a customer group again but having to manually check conversations | Search by name, identifier, and filter by multiple criteria. Supports tagging customers and filtering by labels, interaction time, number of messages, etc. |
| Sending the same content to each customer manually takes too much time | Create automatic messaging campaigns to customers, with no limit on the number of messages sent. Create template messages for customer care, promotional campaigns, and more |
| The message content lacks personalization | Insert the customer’s name, personal name, and form of address into the message |
IV. Pricing Plans for the MKT Mess Customer Retention Tool
MKT Mess includes 3 pricing packages ranging from 50$ to 100$, depending on the subscription period. The pricing plans are as follows:
| Package | Price |
|---|---|
| 1 month | 50$ |
| 3 months | 70$ |
| 6 months | 100$ |
For online shops, businesses selling via Facebook, or units managing multiple Fanpages, MKT Mess can become a powerful assistant that helps better utilize existing customer data and maintain more consistent customer care activities.
Contact MKT Software now for a free consultation and demo of MKT Mess!
